Terms and Conditions of Sale (GCS)
Last updated: 27/11/2024
These General Terms and Conditions of Sale (GTC) apply to all transactions carried out on the site www.worldoffurs.com (hereinafter “the Site”) between WORLD OF FURS , whose head office is located at [full address, country], and any customer making a purchase on the Site.
By placing an order, you accept these General Terms and Conditions, which are drawn up in accordance with European and French regulations.
1. Company identification
WORLD OF FURS
• Address: 90 Avenue Simon Bolivar, 75019 Paris, France.
• SIRET number: 82526065600020
• Email: contact@worldoffurs.com
• Phone: +33756923858
2. Purpose
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the sale of personalized products offered by WORLD OF FURS on the Site.
3. Customized products
All items offered on the Site are made to order and personalized according to the customer's choices (size, material, colors, finishes, etc.). Due to this customization, each item is made especially for the customer.
4. Orders
4.1 Order validation
Any order placed on the Site is final after validation and full payment. A confirmation is sent by e-mail containing the details of the order.
4.2 Customer Commitment
By validating his order, the customer acknowledges that it is a personalized product made to measure, and accepts that this order is firm and final (see article 7).
4.3 Refusal of order
WORLD OF FURS reserves the right to refuse or cancel an order in the event of an obvious error in the price, technical impossibility of manufacturing or previous dispute with the customer.
5. Prices and payments
5.1 Price
The prices indicated on the Site are expressed in euros (€) and include the applicable VAT. Delivery costs are calculated separately and displayed before the order is validated.
5.2 Payment
Payments must be made in full at the time of ordering via the following methods:
• Bank card
• PayPal
• Other solutions available on the Site
All transactions are secured using an SSL encryption system.
6. Delivery
6.1 Delivery areas
Items are delivered worldwide.
6.2 Delivery times
Delivery times vary depending on the destination and the custom manufacturing process. An estimate is provided when ordering, but these times are indicative and may vary in the event of force majeure or carrier delays.
6.3 Delivery costs
Shipping costs are displayed at the time of ordering and vary depending on the destination and weight of the package. Delivery is free for orders over €450 in mainland France.
7. Return and Refund Policy
7.1 Final sales
In accordance with Article L.221-28 of the French Consumer Code, custom-made or personalized products do not benefit from the right of withdrawal. Consequently, all sales are final and no returns or refunds will be accepted, except in the cases described below.
7.2 Exception cases: Defect or non-conformity
WORLD OF FURS is committed to providing compliant and quality items. If you notice a defect or non-conformity of your product upon receipt, please contact us within 48 hours of delivery by following these steps
• Send an email to contact@worldoffurs.com with your order number.
• Attach detailed photos of the item and a clear description of the problem.
After verification, we will propose a suitable solution, which may include a repair, a replacement or, if no other option is possible, a refund.
7.3 Conditions of return in the event of a defect
If a return is accepted, the return shipping costs are covered by WORLD OF FURS. The item must be returned in its original condition and with its packaging.
8. Legal guarantees
All products benefit from the applicable legal guarantees:
• Legal guarantee of conformity (articles L.217-4 to L.217-14 of the Consumer Code): in the event of a non-compliant or defective product, valid for two years after receipt.
• Guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
If you have any problems, please contact our customer service at contact@worldoffurs.com for quick assistance.
9. Intellectual property
All content on the Site (texts, images, logos, designs) are the exclusive property of WORLD OF FURS. Any unauthorized reproduction, use or distribution is strictly prohibited.
10. Personal data
The data collected during your order is used only to process your purchase and improve your experience. In accordance with the GDPR, you have the right to access, modify and delete your data.
11. Applicable law and dispute resolution
These T&Cs are governed by French law.
In the event of a dispute, an amicable solution will be sought as a priority. If no agreement is reached, the dispute may be submitted to the competent courts of the customer's place of residence or the headquarters of WORLD OF FURS.
For any questions or requests, our customer service is available at:
• Email: contact@worldoffurs.com
• Phone: +33756923858